Yes. If your event is canceled, you can request a refund by mailing your tickets to Ticketmaster Finland.
How do I request a refund by mail?
Send your tickets to the following address:
Ticketmaster Suomi
PL 667
00100 Helsinki
Finland
Make sure to include the following information with your tickets:
- Your full name
- Your mailing address
- Your phone number
- Your IBAN (international bank account number)
- Your email address, if available
How will I receive my refund?
How you receive your refund depends on your original payment method.
Credit card
If you purchased your tickets online using a credit card, the ticket price will be refunded to the credit card you used at checkout.
Klarna
If you purchased your tickets using Klarna, your refund will be processed through Klarna.
If you have questions about your Klarna payment, contact Klarna at 09-425 997 71 (Monday through Friday, 8 AM to 6 PM) or email info@klarna.fi.
You can also review Klarna's terms and conditions.
How long will my refund take?
Due to the high number of canceled events, refund processing may occasionally be delayed. Refund procedures also vary depending on the Event Organizer, which may delay when we can begin processing refunds.
Once processing begins, your refund may take up to 30 days to process.
When submitting your refund request, make sure all your information is correct, especially your order number and bank account details.
What else should I know about my refund?
- Full order refunds: Refunds apply to the entire order, including all tickets in that order.
- Refund amount: Only the ticket price will be refunded. Order fees, handling fees, and delivery costs aren't refundable, in accordance with our Terms and Conditions.
- Original purchaser: Refunds are always issued to the original ticket purchaser, including refunds for electronic tickets.