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• Can't see tickets on my Ticketmaster Account

  

  You can access your purchased tickets by logging in to My Account at ticketmaster.fi in the Ticketmaster app. Tickets and order confirmation will also be sent to your email.

   

  Common reasons for not finding your order:

  • The email with the tickets has ended up in the spam folder
  • You have another email address linked to your Ticketmaster account
  • You are not the person connected to the order - for example, your friend has booked the tickets in his/hers account

   

  If you have just recently made your purchase you will generally receive an email within a few minutes, however it can take up to 15 minutes time. If the payment has been processed, you should receive your tickets, even though it may take a while before you see them in the account or in your specified email.

   

  Should there be a temporary technical error in the payment so money is deducted but you do not receive an order, we will refund you the money. If you have not received your tickets after one hour, you can count on the booking not going through and you can make a new purchase. For the refund please send us your IBAN account number and BIC.

• Where can I pay with payment methods like ePassi, Smartum and Edenred?

  

  Payment methods are up to each outlet/seller and what payment methods do they accept.

  Find the service providers here:

  • Smartum 
  • ePassi 
  • Edenred 

• Can I have a refund or exchange on my tickets?

  

  We can’t offer any exchanges or refunds unless an event has been cancelled.

  We have a fan guarantee for our customers, where we can offer a 24-hour cooling off period. Some rules do apply, but you can find out more information here.

  Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.