Payment Methods and Refund Policies

Please keep in mind the organizer's specific policies and any exceptions about ticket price refunds.

If the event you bought a ticket for is canceled or postponed, we will email you as soon as possible with all the details. There's no need for you to contact us separately.

I PAID FOR MY TICKET ONLINE WITH A CREDIT CARD. HOW CAN I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If you bought your ticket from Ticketmaster’s online store using a credit card, the refund will be automatically processed back to that card if the event is canceled.

For postponed events, the refund will also be issued to your credit card. Please complete the form below to request your refund.

Refund Form

I PAID FOR MY TICKET ONLINE USING A PAYPAL ACCOUNT. HOW DO I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If your ticket was purchased via your PayPal account, the refund will be automatically credited back to your PayPal account if the event is canceled.

If the event is postponed, please fill out the form below to request your refund to your PayPal account.

Refund Form

I PAID FOR MY TICKET ONLINE WITH A KLARNA INVOICE. HOW CAN I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If you used Klarna to pay, the refund will be automatically applied to your Klarna invoice if the event is canceled.

For postponed events, please fill out the form below to request a refund to your Klarna invoice.

Refund Form

If you have any questions about your Klarna invoice, you can reach Klarna at 09-425 997 71 (Mon-Fri 8am-6pm) or info@klarna.fi.

You can find Klarna’s terms here: klarna.com/fi/ehdot/

I PAID FOR MY TICKET ONLINE THROUGH ONLINE BANKING. HOW CAN I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If you paid via online banking, the refund will be sent to your bank account. Please fill out the form below and include your bank account number to receive the refund.

Refund Form

I PAID FOR MY TICKET WITH A TICKETMASTER GIFT CARD. HOW CAN I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If you used a gift card to buy your ticket, the refund will be sent to your bank account. Please fill out the form below and provide your bank account number to receive the refund.

Refund Form

I PAID FOR MY TICKET IN CASH. HOW CAN I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If you purchased your ticket with cash at a ticket outlet, the refund will be sent to your bank account. Please fill out the form below and include your bank account number for the refund.

Refund Form

I PAID FOR MY TICKET WITH A CULTURAL VOUCHER. HOW CAN I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If you used a cultural voucher to buy your ticket at a ticket outlet, the value will be credited to a Ticketmaster gift card.

Refund Form

I PAID FOR MY TICKET WITH A TICKETMASTER INVOICE. HOW CAN I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If you paid with a Ticketmaster invoice, the refund will be sent to your bank account. Please complete the form below and provide your bank account number to receive the refund.

Refund Form

I PAID FOR MY TICKET AT A TICKET OUTLET WITH A CREDIT CARD. HOW CAN I GET A REFUND IF THE EVENT IS CANCELED OR POSTPONED?

If you bought your ticket at a ticket outlet using a credit card, the refund will be sent to your bank account. Please fill out the form below and include your bank account number to receive the refund.

Refund Form

Here you can find more information from the Finnish Competition and Consumer Authority with answers to common questions about events and services.