If your event is rescheduled, we'll email you as soon as possible with information about the new date and your options. You don't need to contact us unless we ask you to.
Your tickets will remain valid for the new date, even if the new date hasn't been announced yet. Keep your tickets until you receive further instructions.
Refund policies may vary depending on the Event Organizer. Make sure to read the instructions in your email carefully.
How do I request a refund?
If you can't attend the new date and you've received confirmation that refunds are available, you can request a refund by completing the refund request form.
The ticket price will be refunded by Ticketmaster or the Event Organizer, depending on the event. How you receive your refund depends on your original payment method.
How will I receive my refund?
Credit card
If you purchased your tickets online using a credit card, your refund will be returned to the credit card you used at checkout.
PayPal
If you purchased your tickets using PayPal, your refund will be returned to your PayPal account.
Klarna
If you purchased your tickets using Klarna, your refund will be processed through Klarna.
If you have questions about your Klarna payment, contact Klarna at 09-425 997 71 (Monday through Friday, 8 AM to 6 PM) or email info@klarna.fi.
Other payment methods
If you purchased your tickets using one of the following payment methods, you'll need to provide your bank account number when completing the refund request form:
- Online banking
- Ticketmaster Finland invoice
- Ticketmaster Gift Card
- Tickets purchased at a ticket outlet
How long will my refund take?
Refunds may take up to 30 days to process.
What else should I know about my refund?
- Full order refunds: Refunds apply to the entire order, including all tickets in that order.
- Refund amount: Only the ticket price will be refunded. Order fees, handling fees, and delivery costs aren't refundable, in accordance with our Terms and Conditions.
- Original purchaser: Refunds are issued to the original ticket purchaser.