If your event is canceled, we'll email you as soon as possible with information about your refund. You don't need to contact us unless we ask you to.
If you haven't provided an email address, check our website for updates about canceled events.
Refund policies may vary depending on the Event Organizer. Make sure to read the instructions in your cancellation email carefully.
How will I receive my refund?
If your event is canceled and you've received confirmation that refunds are available, the ticket price will be refunded by Ticketmaster or the Event Organizer, depending on the event.
How you receive your refund depends on your original payment method.
Credit card
If you purchased your tickets online using a credit card, your refund will be automatically returned to the credit card you used at checkout. You don't need to take any action.
PayPal
If you purchased your tickets using PayPal, your refund will be automatically returned to your PayPal account. You don't need to take any action.
Apple Pay
If you purchased your tickets using Apple Pay, you don't need to take any action. Follow the instructions in your cancellation email for information about your refund.
Klarna
If you purchased your tickets using Klarna, your refund will be automatically processed through Klarna. You don't need to take any action.
If you have questions about your Klarna payment, contact Klarna at 09-425 997 71 (Monday through Friday, 8 AM to 6 PM) or email info@klarna.fi.
Refunds for other payment methods
If you purchased your tickets using one of the following payment methods, you'll need to submit a refund request:
- Online banking
- Ticketmaster Finland invoice
- Ticketmaster Gift Card
- Tickets purchased at a ticket outlet
Complete the refund request form and provide your bank account number so we can process your refund.
How long will my refund take?
Due to the high number of event cancellations, refunds may take up to 90 days to process.
What else should I know about my refund?
- Full order refunds: Refunds apply to the entire order, including all tickets in that order.
- Refund amount: Only the ticket price will be refunded. Order fees, handling fees, and delivery costs aren't refundable, in accordance with our Terms and Conditions.
- Original purchaser: Refunds are issued to the original ticket purchaser.