To enhance your experience and fight against malicious technology, we’re asking you to verify your email and phone number as an extra layer of protection against bots and other abuse. By delivering a code directly to your email and mobile phone, we decrease the opportunity for suspicious users to create Ticketmaster accounts.
Note: Your account on Ticketmaster is not created until you verify both your email address and your phone number.
Why does Ticketmaster require an email address and phone number on my account?
We take fighting bots very seriously — they use malicious technology to set up accounts and access tickets faster than real people. We want to make sure only real, human fans can create accounts and access tickets. An email address and phone number are extra layers of verification that helps us fight bots and combat abuse.
How does adding an email address and phone number separate me from bots?
An email address and phone number can help us verify your identity.
By having direct access to an active email address and phone number and a verification code delivered to your email and phone we decrease the opportunity for suspicious users, especially bots, to create Ticketmaster accounts.
How does the verification process work?
Verify by email:
- When you create an account, or add an email to an existing account, we’ll ask you to provide an email that you own.
- Sometimes, it can take a few minutes for the email with your one-time code to arrive in your email.
- Return to your verification screen and enter the code to continue.
Verify by phone number:
- When you create an account, or add a phone number to an existing account, we’ll ask you to provide a number that receives texts or SMS messaging.
- Sometimes, it can take a few minutes for the text with your one-time code to arrive on your phone.
- Return to your verification screen and enter the code to continue.
Your verification code is unique. It changes each time you verify a new email address or phone number or you request a new code.
I get an error message informing me that my phone number is not accepted or supported, but I know my number is valid. What should I do?
Only mobile carrier or landline phone numbers are accepted. Additional methods like payphones, pagers, Google Voice or Voice over Internet Protocol (VoIP) are not accepted or supported. If you’re still having trouble, please contact Fan Support for help.
What should I do if my verification code has expired?
If your verification code has expired, you can request a new code by clicking Request a new code link.
What should I do if I haven’t received an email or a text message showing my verification code?
You can request a new code from the verification screen. If you're still having issues, try these helpful tips:
- Refresh your screen and enter the code again.
- Check that "Do not disturb" mode is not enabled on your device.
- Enable data roaming and ensure data is covered by your plan if you are traveling.
- Restart the device and then have the code resent to you.
For more help, please contact Fan Support.