You can access your purchased tickets by logging in to My Account at ticketmaster.fi in the Ticketmaster app. The tickets will be visible on your page under "Upcoming events".
A separate order confirmation with fees breakdown will be sent to your email, please note that the order confirmation alone will not permit entry to an event.
Common reasons for not finding your order:
- You have another email address linked to your Ticketmaster account
- You are not the person connected to the order - for example, your friend has booked the tickets in his/hers account
- A payment error has occurred and the order has not been generated.
If you have just recently made your purchase you will generally receive the tickets within a few minutes, however it can sometimes take up to 60 minutes for the tickets to appear on your account. If the payment has been processed, you should receive your tickets, even though it may take a while before you see them in the account or in your specified email.
Should there be a temporary technical error in the payment so money is deducted but you do not receive an order, we will refund you the money. If you have not received your tickets after one hour, you can count on the booking not going through and you can make a new purchase.