Contact Us

Have questions? Browse our help articles

Read the most frequently asked questions:

• • How do I sell tickets?
• • Can I have a refund or exchange?
• • What is the queue and how do I join?

Already have tickets? Sign in to contact us

1. Find your order in My Tickets.
2. Scroll down and click Contact Us.

We reply to emails on weekdays 8:00 am – 5:00 pm, except on public holidays when we're closed.

Can't sign in and need info? Email us

• • Don't have tickets to an event yet.
• • Need to reset your password.
• • Can't get into your account.
• • Need help with disability/access information.
• • Other questions.

Otherwise, sign in to chat with us for a faster experience.

Want to reach us by phone? Call us

Our Call Center can help with orders, event information, accessibility services, and ticket bookings.

For most events, you can choose:

• Pick-up reservation – collect and pay at an outlet (service fees apply).
• Invoice reservation – tickets are sent after payment is received.

Unclaimed or unpaid reservations are automatically cancelled.

• • Monday - Saturday 8:00 am – 9:00 pm

• • Sunday 10:00 am – 6:00 pm

Have questions regarding Accessibility and Accessibility tickets?

• • Monday - Friday 9:00 am – 2:00 pm

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