We will contact you by email as soon as possible if the event for which you purchased ticket has been rescheduled or cancelled. We will send you all necessary information. You don't need to contact us individually.
If you don't have an email address in your customer information, we ask you to keep an eye of the rescheduled and cancelled events on our website or on the event organizer's website.
Due to several cancellations, our refund processing has been congested. As a result, refunds can take up to 30 days to process.