Create a Ticketmaster account in advance
If you don't already have an account with us, create a brand new online account before the tickets go on sale.
Never load our site in more than one browser window
Only have our site loaded in one window in your web browser – things can get extremely messy otherwise, and you might end up losing tickets you're holding as our website will only allow you to make one booking at a time.
Make sure that you’re using a steady internet connection
If you lose your internet connection during booking for even a second, if you’re part way through a booking you may have to start over and search for tickets again, so it’s best to make sure that you’re using a reliable connection.
Avoid camping on the event page before tickets are released
If you sit on the event page waiting for the timer to count down to zero before an event goes on sale, it means that the page will then need to refresh when tickets are released so that it can update for you to begin your search, which might slow you down. Waiting on the page before tickets are released doesn’t put you into a queue, so there’s not really any need to do this!
Don't refresh your screen
Stick to one window when you’re being pushed through the virtual queue and always resist the urge to refresh. Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game.
